Location Designation:Hybrid - 3 days per week

Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You willbe part ofan inclusive teamguided by our belief to always be there for each other-providing the support and flexibilityto grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.

We're seeking a skilled Senior Enterprise AI Technology Specialist to support our adoption of AI Technologies including Microsoft CoPilot, Chat GPT, ServiceNow/Moveworks, and other AI/Agentic AI technologies. In this role you will assist our business leaders in the development of their business capabilities with these and other technologies. Experience with the M365 ecosystem is essential, both from an end user perspective, but also from an architectural and administrative perspective. The AI capabilities will integrate with SharePoint, Teams, internal NYL channels, Websites, and SaaS applications. This role will provide training and support to create these integrated experiences. The ideal candidate will be instrumental in supporting and enabling users and business areas to build impactful, scalable solutions while ensuring environments remain secure, healthy, and optimized for future growth.This role requires constant stakeholder engagement and experience supporting senior executives.

What You'll Do:

M365 AI Platform & Support

• Provide expert-level Copilot and AI consulting support for NYL business users, including in-depth reviews of current use cases.
• Demonstrate expert knowledge of M365 Copilot, Copilot Studio, SharePoint, Teams, and related M365 tools and technologies.
• Guide and mentor teams on Copilot architecture, best practices, and integration patterns.
• Review solution designs, provide technical recommendations, and conduct code reviews prior to deployment.
• Support the use of Copilot experiences embedded in SharePoint, Teams, and potentially standalone Copilot Studio agents.
• Support adoption of ChatGPT
• Support adoption of future AI investments such as ServiceNow/Moveworks or other solutions focused on improving colleague productivity and experiences.

Environment Management

• Assist users in building and managing secure, AI solutions across NYL's lower environments and production zones.
• Ensure adherence to governance, policies, and compliance standards across all user-developed solutions.

& Community Engagement

• Monitor the internal Teams channel, providing timely technical guidance and sharing knowledge with peers.
• Lead weekly developer syncs to showcase new features, share platform updates, and promote the adoption of best practices.

Dashboards & Monitoring

• Develop and maintain dashboard metrics to monitor usage, adoption, and the health of M365 administrative and platform solutions.
• Support the creation and maintenance of dashboards tracking Copilot and Azure usage to assist with reporting and cost optimization.

Strategic Analysis & Innovation

• Leverage M365 data, web APIs, and third-party connectors to support application logic and evolving business needs.
• Evaluate use cases for potential escalation to OpenAI developers for advanced enhancements or custom Copilot solutions.

What You'll Bring:

• 5+ years of hands-on experience in Microsoft 365 (M365) administration, including Microsoft Teams and SharePoint Online.
• 2-3 years of Copilot Studio experience or PVA
• Practical experience with AI-assisted development governance tools such as GitHub Copilot, ChatGPT, or similar, particularly in supporting our processes for DevOps compliance.
• In-depth knowledge of SharePoint Online, Teams integration, and M365 AI capabilities within enterprise environments.
• Strong understanding of Azure services, API integration, and custom connector development.
• Proficiency in creating and publishing dashboards with tools like Power BI, Azure Monitor, or similar.
• Excellent written and verbal communication skills and a collaborative approach to working with both technical and non-technical stakeholders.
• Demonstrated ability to lead peer code/design reviews and facilitate knowledge-sharing or training sessions.

Preferred Qualifications:

• Relevant Microsoft or cloud certifications (e.g., AZ-204, AZ-400, MS-600).
• Experience in large enterprise environments supporting both professional developers and low-code/no-code solutions.
• Familiarity with OpenAI, Azure OpenAI, or other large language model (LLM) platforms and frameworks.

#LI-TL2

Pay Transparency

Salary Range:$155,000-$267,500

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID:91773