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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW ABOUT THE JOB:
The Executive Office Assistant is a part of a team with 4 others that work in concert to support the day-to-day operations and work projects of the President & CEO of the American Red Cross. The Executive Office Assistant reports to the Deputy Chief of Staff.
The position is based out of Red Cross headquarters in Washington, DC; however, the office currently operates in a hybrid work model. Operational flexibility is needed on a regular basis and to meet urgent needs, especially during large disasters or as needed. May represent the President’s Office on administrative matters.
Core responsibilities include:
• Complex Calendar Management: Oversee the President and CEO’s calendar, aligning scheduling with strategic priorities. This includes managing meetings, appointments, and travel plans across multiple time zones, ensuring all relevant details are confirmed and included in the calendar. Ensure seamless coordination with the Office of the President and other executive and administrative assistants to prevent conflicts and accommodate shifting priorities.
• Travel Coordination: Arrange comprehensive door-to-door and complex travel plans for the President and CEO, including domestic and international trips. This entails booking flights, ensuring appropriate seat choice, arranging ground transportation and booking hotels. Flight changes due to operational needs are also necessary from time to time. May include obtaining necessary visas to confirm details for efficient and smooth travel experiences.
• Liaising with Red Cross internal staff and external partners/constituents on scheduling and administrative issues.
• Providing office management support for the Office of the President and working on special initiatives.
• Acting at all times in a manner that reflects the humanitarian values of the Red Cross and the Office of the President.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
• Work collaboratively with the President & CEO and the President’s Office staff to build the President and CEO’s calendar and successfully execute meetings and activities.
• Serve as the primary support for all routine requests for the President & CEO’s time and work with the Chief of Staff and Deputy Chief of Staff to prioritize, schedule and implement requests.
• Manage the President & CEO's calendar for meetings, appointments, travel, and visits to field or operating units; this includes anticipating conflicts and challenges that may arise and working proactively to address them before they become problems.
• Use appropriate professional judgment and communication skills to keep President & CEO, Chief of Staff, and Deputy Chief of Staff abreast of any changes, issues, or concerns that may impact daily activities and/or schedules.
• Make door-to-door travel arrangements for all meetings outside of the office and domestic or international travel, including visas when necessary, and prepare complex travel itineraries.
• Coordinate relevant logistics for all meetings hosted by the President & CEO including room arrangements, refreshments, and event planning. May attend pertinent meetings with the President & CEO to perform administrative support functions as needed.
• Provide administrative support for the Office of the President including processing the President & CEO's expense reports and other invoices for review and payment and making purchases for the office-including supplies and meals as necessary.
• Accept and screen calls and voicemails for the President and CEO and ensure the appropriate follow-up occurs either within the President’s Office, or by another business unit or executive.
• Assist the Senior Communications Officer in the President’s Office with incoming and outgoing correspondence.
• Prepare for and escort visitors as needed and promote a welcoming and productive working environment for all internal and external constituents.
• Maintain an updated and appropriate contacts database for the President & CEO.
• Coordinate meetings, phone calls, and events with internal and external groups, including organizing virtual connection platforms. Ensure proper room layout, coordinate IT needs, and provide day-of support.
• Coordinate and maintain the continuity of operations plans for the office.
• Provide other administrative support as needed.
Scope: Individual contributor that works under supervision of Deputy Chief of Staff, Chief of Staff, and President and CEO. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
• A minimum of five years of successful administrative experience at the executive level.
• Exhibit exceptional accuracy and attention to detail in all aspects of the role, including but not limited to managing complex schedules across multiple time zones, highly complex travel arrangements, and administrative tasks.
• Demonstrate the ability to work swiftly without compromising quality, while prioritizing and handling multiple assignments in a fast-paced office environment.
• Apply sound judgment and critical thinking to address challenges, particularly when managing last-minute changes or urgent requests.
• Excellent written and oral communication skills and a willingness to work outside standard established business hours are necessary.
• Ability to work effectively with all levels of staff including internal and external stakeholders.
• Demonstrated excellent customer service mentality and must display tact and diplomacy in difficult or sensitive situations.
• Must be able to work in a discreet manner while maintaining confidentiality.
• Proficient knowledge and use of Microsoft Office applications (including Outlook, Word, Excel and PowerPoint). Knowledge of Apple iPad and iPhone preferred. May be asked to travel on occasion.
Education:
• Bachelor’s degree
* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
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PAY INFORMATION:
The starting annual salary range for this position is $95K - $105K. We do not offer an annual bonus for this role.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**
This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.
• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with up to 6% Match
• Paid Family Leave
• Employee Assistance Programs
• Disability and Insurance: Short + Long Term
• Service Awards and Recognition
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Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
